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textarea:focus{border-color:var(--accent-border);box-shadow:0 0 0 2px var(--accent-muted)}.modal-pro textarea{resize:vertical;padding:11px 13px}.form-group{flex-direction:column;gap:6px;margin-bottom:14px;display:flex}.form-group label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;font-size:11px;font-weight:600}.form-grid{grid-template-columns:1fr 1fr;gap:12px;display:grid}.filters{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:8px;padding:10px 16px;display:flex}.filters input{background:var(--bg-surface);border:1px solid var(--border);color:var(--text-primary);transition:border-color var(--transition),box-shadow var(--transition);border-radius:999px;outline:none;min-width:200px;padding:7px 14px;font-size:13px}.filters input::placeholder{color:var(--text-muted)}.filters input:focus{border-color:var(--accent-border);box-shadow:0 0 0 2px var(--accent-muted)}.filters select{appearance:none;background:var(--bg-surface)url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394a3b8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E") no-repeat right 12px center;border:1px solid var(--border);color:var(--text-primary);cursor:pointer;transition:border-color var(--transition),background-color var(--transition);border-radius:999px;outline:none;padding:7px 32px 7px 14px;font-size:13px;font-weight:500}.filters select:hover{border-color:var(--border-2);background-color:var(--bg-surface-2)}.filters select:focus{border-color:var(--accent-border)}.filters select option{background:var(--bg-base);color:var(--text-primary)}.view-switch{background:var(--bg-surface);border:1px solid var(--border);border-radius:999px;gap:2px;padding:3px}.view-btn,.view-switch{align-items:center;display:flex}.view-btn{width:28px;height:28px;color:var(--text-muted);cursor:pointer;transition:all var(--transition);background:0 0;border:none;border-radius:999px;justify-content:center}.view-btn:hover{color:var(--text-primary);background:var(--bg-hover)}.view-btn.active{background:var(--bg-surface-3);color:var(--text-primary)}.icon-grid,.icon-list{opacity:.8;background-position:50%;background-repeat:no-repeat;background-size:contain;width:14px;height:14px;display:inline-block}.icon-list{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cline x1='8' y1='6' x2='21' y2='6'/%3E%3Cline x1='8' y1='12' x2='21' y2='12'/%3E%3Cline x1='8' y1='18' x2='21' y2='18'/%3E%3Ccircle cx='3' cy='6' r='1'/%3E%3Ccircle cx='3' cy='12' r='1'/%3E%3Ccircle cx='3' cy='18' r='1'/%3E%3C/svg%3E")}.icon-grid{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='currentColor' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='3' width='7' height='7'/%3E%3Crect x='14' y='3' width='7' height='7'/%3E%3Crect x='3' y='14' width='7' height='7'/%3E%3Crect x='14' y='14' width='7' height='7'/%3E%3C/svg%3E")}.filter-toggle{border:1px solid var(--border);background:var(--bg-surface);color:var(--text-secondary);cursor:pointer;transition:all var(--transition);white-space:nowrap;border-radius:999px;align-items:center;gap:7px;padding:7px 16px;font-size:13px;font-weight:500;display:inline-flex}.filter-toggle:hover{border-color:var(--border-2);color:var(--text-primary)}.filter-toggle.active{border-color:var(--accent-border);background:var(--accent-muted);color:var(--accent)}.filter-toggle .dot{background:var(--text-muted);width:7px;height:7px;transition:background var(--transition);border-radius:50%;flex-shrink:0}.filter-toggle.active .dot{background:var(--accent);box-shadow:0 0 6px #10b98199}.reply-actions{flex-wrap:wrap;gap:10px;margin-top:10px;display:flex}.reply-actions input,.reply-actions select{background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-sm);color:var(--text-primary);min-height:40px;transition:border-color var(--transition);outline:none;padding:8px 12px;font-size:13px}.reply-actions input:focus,.reply-actions select:focus{border-color:var(--accent-border);box-shadow:0 0 0 2px var(--accent-muted)}.reply-actions input::placeholder{color:var(--text-muted)}.reply-actions button{border-radius:var(--radius-sm);cursor:pointer;min-height:40px;transition:all var(--transition);border:none;padding:8px 14px;font-size:13px;font-weight:500}.reply-actions .btn-ai{background:var(--bg-surface-2);color:var(--text-secondary);border:1px solid var(--border)}.reply-actions .btn-ai:hover{background:var(--bg-surface-3);color:var(--text-primary)}.skeleton{background:linear-gradient(90deg,var(--bg-surface)25%,var(--bg-surface-2)50%,var(--bg-surface)75%);border-radius:var(--radius-sm);background-size:400px 100%;animation:shimmer 1.4s linear infinite}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#80808033;border-radius:99px}::-webkit-scrollbar-thumb:hover{background:#80808059}.sidebar-close-btn{display:none!important}@media (max-width:768px){.sidebar-close-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;font-size:18px;display:flex!important}}@media (min-width:769px){.sidebar-close-btn{visibility:hidden!important;pointer-events:none!important;width:0!important;height:0!important;margin:0!important;padding:0!important}.mobile-bottom-nav,.mobile-menu-btn,.sidebar-close-btn{display:none!important}}.mobile-menu-btn{color:var(--text-primary);cursor:pointer;background:0 0;border:none;font-size:22px;display:none}.mobile-overlay{z-index:40;background:#00000080;position:fixed;inset:0}@media (max-width:768px){.app,.mobile-menu-btn{display:block}.mobile-main{padding:12px 12px 90px}.header{flex-direction:column;gap:8px;align-items:flex-start!important}.header h2{font-size:18px}.create-ticket-btn{justify-content:center;width:100%}.metrics{-ms-overflow-style:none;scrollbar-width:none;gap:10px;padding-bottom:8px;display:flex;overflow-x:auto}.metrics::-webkit-scrollbar{display:none}.metric{flex-shrink:0;min-width:140px}.filters{grid-template-columns:1fr;gap:8px;display:grid}.filters input,.filters select{width:100%}.ticket{border-radius:var(--radius-lg);margin-bottom:10px;padding:12px 14px}.modal-pro{border-radius:0;width:100%;max-width:none;height:100%}.ticket-layout{flex-direction:column;display:flex}.ticket-chat{border-radius:0;order:1;padding:0}.ticket-side{order:2}.main{flex-direction:column;gap:14px;padding:16px;display:flex}.card{width:100%}.sidebar{width:260px;transition:transform var(--transition-md);z-index:50;position:fixed;top:0;bottom:0;left:0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sidebar-header{justify-content:space-between;align-items:center;display:flex}.mobile-bottom-nav{-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border-top:1px solid var(--border);z-index:50;background:#080a0ef2;justify-content:space-around;align-items:center;height:62px;display:flex;position:fixed;bottom:0;left:0;right:0}.mobile-bottom-nav button{color:var(--text-muted);cursor:pointer;background:0 0;border:none;font-size:22px}.mobile-bottom-nav .primary{background:var(--accent);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:44px;height:44px;margin-top:-18px;font-size:22px;display:flex;box-shadow:0 4px 14px #10b98159}}[data-theme=light] .mobile-bottom-nav{background:#f8fafcf2}[data-theme=light] .sidebar{background:#ffffffeb;box-shadow:2px 0 16px #0000000f}[data-theme=light] .sidebar-header .logo{filter:brightness(0)!important}[data-theme=light] .menu .item.active{background:#10b9811a;border-color:#10b98140}[data-theme=light] .card,[data-theme=light] .metric{background:#ffffffd9;box-shadow:0 1px 4px #0000000f}[data-theme=light] .ticket:hover{background:#00000005}[data-theme=light] .modal-card,[data-theme=light] .modal-pro{background:#fffffffa;box-shadow:0 20px 60px #00000026}[data-theme=light] .modal-overlay{background:#00000059}[data-theme=light] .button{background:#fffc}[data-theme=light] .button:hover{background:#fff}[data-theme=light] .btn-secondary{background:#ffffffb3}[data-theme=light] .btn-secondary:hover{background:#fff}[data-theme=light] .filters input,[data-theme=light] .filters select,[data-theme=light] .view-switch{background:#fffc}[data-theme=light] .filter-toggle{background:#ffffffb3}[data-theme=light] .reply-actions input,[data-theme=light] .reply-actions select{background:#fffc}[data-theme=light] .reply-actions .btn-ai{background:#ffffffb3}[data-theme=light] ::-webkit-scrollbar-thumb{background:#00000026}[data-theme=light] ::-webkit-scrollbar-thumb:hover{background:#00000040}.cx-cta-section h2,.cx-df-text h3,.cx-features-hero-text h3,.cx-hero-title,.cx-section-title{letter-spacing:-.03em!important;font-family:Inter,system-ui,-apple-system,sans-serif!important}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}